Refund policy

Return and Refund Policy

At Aloft Pharm, we strive to provide our customers with high-quality generic pharmaceutical products. However, we understand that there may be instances where you need to return a product or seek a refund. Please review our policy below regarding returns and refunds:

Returns

  1. Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  2. Timeframe: You have 30 calendar days from the date of purchase to initiate a return.

  3. Procedure: To initiate a return, please contact our customer support team at [insert contact information]. Our team will guide you through the return process and provide you with a return shipping label, if applicable.

  4. Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer's policies.

Refunds

  1. Eligibility: Refunds are issued under the following circumstances:

    • Product received is defective or damaged.

    • Incorrect item was shipped.

    • Item is missing parts or accessories.

  2. Refund Process: To request a refund, please contact our customer support team at [insert contact information] within 7 days of receiving the product. Our team will assist you in processing the refund.

  3. Refund Amount: The refund amount will be equal to the purchase price of the item(s) returned, excluding any shipping or handling fees.

Non-Refundable Items

  1. Prescription Medications: Due to regulatory restrictions, prescription medications are not eligible for returns or refunds unless they are defective or damaged upon receipt.

  2. Personalized Items: Items that have been personalized or customized are not eligible for returns or refunds unless they are defective or damaged upon receipt.

Contact Us

If you have any questions about our return and refund policy, please contact us at aloftpharm@gmail.com. Our customer support team is available to assist you and address any concerns you may have.